# Customer Support Reviews

> Customer service software graded A+ to F. Every grade follows written rules and every fact links to a source. Facts checked 2026-10-08.

## How to read the grades
- Six criteria, each scored 1–5: True cost with AI on 30%, Price transparency 15%, AI agent and assist 20%, Help desk essentials 15%, Security and data 10%, What users say 10%. The weighted total is out of 100 points; A+ is 95 or more, F is below 45.
- "True cost with AI on" is computed from list prices for 10 agents, 2,500 conversations a month, 500 of them resolved by AI, with agent assist for every agent.
- Grades come from public pricing pages, documentation, security pages and independent review platforms. Vendor performance claims never count. We have not run hands-on tests.

## The best help desk software
- [Intercom](https://customersupportreviews.com/reviews/intercom): grade B+ (83/100). $108 per agent a month with AI on (Essential). [Pricing](https://customersupportreviews.com/pricing/intercom)
- [Tidio](https://customersupportreviews.com/reviews/tidio): grade B+ (80/100). $58 per agent a month with AI on (Growth + Lyro AI Agent). [Pricing](https://customersupportreviews.com/pricing/tidio)
- [Jira Service Management](https://customersupportreviews.com/reviews/jira-service-management): grade B+ (80/100). $98 per agent a month with AI on (Service Collection Premium). [Pricing](https://customersupportreviews.com/pricing/jira-service-management)
- [Freshdesk](https://customersupportreviews.com/reviews/freshdesk): grade B (79/100). $133 per agent a month with AI on (Freshdesk Omni Pro). [Pricing](https://customersupportreviews.com/pricing/freshdesk)
- [HubSpot Service Hub](https://customersupportreviews.com/reviews/hubspot-service-hub): grade B (79/100). $112 per agent a month with AI on (Service Hub Professional). [Pricing](https://customersupportreviews.com/pricing/hubspot-service-hub)
- [Front](https://customersupportreviews.com/reviews/front): grade B (78/100). $130 per agent a month with AI on (Professional). [Pricing](https://customersupportreviews.com/pricing/front)
- [Gorgias](https://customersupportreviews.com/reviews/gorgias): grade B (75/100). $112 per agent a month with AI on (Basic, Pro or Advanced with AI Agent (tier set by ticket volume)). [Pricing](https://customersupportreviews.com/pricing/gorgias)
- [Help Scout](https://customersupportreviews.com/reviews/help-scout): grade B− (74/100). $63 per agent a month with AI on (Standard). [Pricing](https://customersupportreviews.com/pricing/help-scout)
- [Zoho Desk](https://customersupportreviews.com/reviews/zoho-desk): grade B− (71/100). $40 per agent a month with AI on (Enterprise), leaving out an AI price the vendor does not publish. [Pricing](https://customersupportreviews.com/pricing/zoho-desk)
- [Salesforce Service Cloud](https://customersupportreviews.com/reviews/salesforce-service-cloud): grade B− (71/100). $620 per agent a month with AI on (Advanced). [Pricing](https://customersupportreviews.com/pricing/salesforce-service-cloud)
- [Zendesk](https://customersupportreviews.com/reviews/zendesk): grade C+ (69/100). $225 per agent a month with AI on (Suite Professional). [Pricing](https://customersupportreviews.com/pricing/zendesk)
- [LiveAgent](https://customersupportreviews.com/reviews/liveagent): grade C+ (68/100). $15 per agent a month with AI on (Small business), leaving out an AI price the vendor does not publish. [Pricing](https://customersupportreviews.com/pricing/liveagent)

## Machine-readable
- https://customersupportreviews.com/prices.json: every plan and AI price with its source, and the true-cost bill at 3, 10 and 25 agents
- https://customersupportreviews.com/grades.json: every grade with criterion levels
- https://customersupportreviews.com/reviews/<id>.md: each review as Markdown

## Citing
Quote freely; please name Customer Support Reviews and link the page you used.