---
title: LiveAgent review
canonical: https://customersupportreviews.com/reviews/liveagent
grade: C+
points: 68
updated: 2026-10-08
---

# LiveAgent review

**Grade C+ (68/100) · #12 of 12 help desks**

Per-agent help desk with ticketing, live chat, a built-in call center and social channels, plus FlowHunt-powered AI.


## Verdict
Budget-minded small and midsize teams that want email, chat, phone and social messaging in one inbox at a low per-agent price. The catch: every AI feature runs on a separate FlowHunt credit subscription priced in euros, and LiveAgent holds no SOC 2 or ISO certification of its own.

**Good fit:** Small and midsize teams that want email, chat, phone and social in one inbox; Budget-conscious teams paying per agent; Teams that need EU-only or US-only data hosting

**Look elsewhere:** Buyers who need SOC 2 or ISO 27001 reports from the vendor itself; Teams that want an AI agent that takes actions in other systems; Healthcare teams that need a HIPAA BAA

## Pros
- Low entry price: $15 per agent a month billed annually, with monthly billing and no contracts [1].
- Email, live chat, knowledge base, call center and social channels in one inbox [1][6].
- Built-in call center with IVR, call queueing, recording and call routing from the Medium plan [1].
- AI chatbot, autoresponder and reply assistant are on every plan with no LiveAgent fee [1][4].
- Strong user scores: 4.5 on G2 and 4.7 on Capterra, each from more than 1,500 reviews [15][16].

## Cons
- All AI needs a separate FlowHunt credit subscription, priced only in euros [2][3].
- The AI agent takes no documented actions in other systems, such as order lookups or refunds [4][14].
- LiveAgent's own FAQ says it is not SOC 2 or ISO certified and points to AWS instead [11].
- SLAs and the call center start on Medium, and social channels and WhatsApp cost $39 a month each below Large [1].
- Capterra reviewers most often cite glitches and instability [17].

## Grade breakdown
| Criterion | Weight | Level | Why |
|---|---|---|---|
| True cost with AI on | 30% | 3/5 | $150 a month for 10 agents on Small business with AI on, or $15 per agent [2][3]. The bill leaves out an AI price that is not public, so the level is held at 3. |
| Price transparency | 15% | 4/5 | Seat prices and FlowHunt AI plans are public with monthly billing, but what a FlowHunt credit buys is not stated in numbers, varying from 1 to 100 messages or tasks [1][3]. |
| AI agent and assist | 20% | 3/5 | The AI Chatbot answers live chat and the AI Autoresponder answers tickets from your knowledge sources, with the AI Answer Assistant for agents, but no actions in other systems are documented [1][4][5]. |
| Help desk essentials | 15% | 4/5 | Email, live chat, knowledge base, SLAs and automation rules plus a built-in call center and WhatsApp through Twilio or 360dialog, but 216 listed integrations fall short of 300 [1][7]. |
| Security and data | 10% | 2/5 | A DPA and EU hosting are published, but LiveAgent says it holds no SOC 2 or ISO certification of its own and relies on its hosting provider's [9][11]. |
| What users say | 10% | 5/5 | 4.5 from 1,537 G2 reviews and 4.7 from about 1,790 Capterra reviews, with named customers such as M4Markets and CS Apparel Group [6][15][16]. |

## What LiveAgent is
LiveAgent is a per-agent help desk from Quality Unit that puts email ticketing, live chat, a knowledge base, a customer portal, a call center and social channels in one inbox [1][6]. Plans run from $15 to $69 per agent a month on annual billing, with month-to-month billing and a 30-day free trial [1].

It suits small and midsize teams that want broad channel coverage for little money. The call center includes IVR, queueing and recording, and Facebook, Instagram, X, Viber, Telegram and WhatsApp are built in [1]. Key features are spread across plans: SLAs and phone start on Medium, and social channels are paid extras below Large [1].

## AI
LiveAgent's AI runs on FlowHunt, an AI platform from the same company [2]. The AI Chatbot sits in the chat button, answers from the websites, documents and FAQs you connect, and hands harder cases to agents with context [4][6]. The AI Autoresponder answers incoming tickets from your knowledge sources and can close them through rules, or post a draft as a private note for an agent to approve [5]. For agents, the AI Answer Assistant drafts and refines replies, and AI also summarises, triages and tags tickets and filters spam [1]. LiveAgent documents no actions in other systems, such as order lookups or refunds [4][14].

Billing is separate. Every AI feature needs an active FlowHunt subscription and uses FlowHunt credits [2]. FlowHunt plans are priced only in euros, from €50 a month for 50 credits to €500 for 500 [3]. LiveAgent adds no fee of its own, and the vendor says most chatbot queries cost about half a cent, but credit use varies with the model and the question [2][4].

## Pricing
A 10-agent team on Small business pays $150 a month billed annually, or $190 month to month [1]. That plan covers 3 email accounts, 2 chat buttons and 1 knowledge base; SLAs and the call center need Medium at $29 per agent, and Facebook, X, Viber and WhatsApp cost $39 a month each below Large [1]. Extra knowledge bases are $19 a month each [1]. AI comes on top through a FlowHunt subscription priced only in euros, starting at €50 a month for 50 credits [3]. There are no contracts, and extra seats added mid-term are billed at the same rate [1].

- **Small business:** $15 per agent a month billed annually; $19 per agent a month billed monthly (Ticketing, live chat (2 chat buttons), 3 email accounts, 1 knowledge base, customer portal, 50 event rules, AI features through FlowHunt)
- **Medium business:** $29 per agent a month billed annually; $35 per agent a month billed monthly (Adds call center and IVR, 5 SLA rules, 30 time rules, reports, SSO, custom roles, 10 email accounts, 5 chat buttons)
- **Large business:** $49 per agent a month billed annually; $59 per agent a month billed monthly (Adds Facebook, Instagram, X, Viber, Telegram and WhatsApp (5 numbers), 150 email accounts, 50 chat buttons, 2 knowledge bases, audit log, time tracking)
- **Enterprise:** $69 per agent a month billed annually; $85 per agent a month billed monthly (Adds 500 email accounts, 100 chat buttons, 10 knowledge bases, 20 WhatsApp numbers, account manager, priority support, branding removal; sold through a demo call)
- **AI Chatbot and AI Autoresponder (FlowHunt):** Billed in FlowHunt credits: €50 a month for 50 credits, €120 for 120, €500 for 500; no USD price published
- **AI Answer Assistant and ticket AI:** Billed in FlowHunt credits from the same subscription

## Security and data
LiveAgent publishes DPA templates for the EU, US and Asia and will sign a customer's own template [9]. Customers can keep data US-only or Europe-only [8]. The sub-processor list names AWS in Germany, Ireland, Northern California and Singapore, while the GDPR page names Linode data centers in Germany, the UK and Slovakia [9][10]. LiveAgent's FAQ says the product itself is not SOC 2 or ISO certified and relies on AWS's certifications; an older 2023 FAQ claims ISO 27001 [11][12]. It holds no HIPAA certification [13]. OpenAI is the only AI sub-processor listed, and there is no published statement on whether customer data trains AI models [10].

## What users say
LiveAgent scores 4.5 from 1,537 reviews on G2, 4.7 from about 1,790 on Capterra and 4.7 from 1,786 on GetApp [15][16][18]. Reviewers praise its integrations and quick ticket handling [18]. The most common complaints are glitches and instability, and some find parts of the interface hard to learn [17][18]. Named customers with public stories include M4Markets, CS Apparel Group, CVFR Travel Group, AquaSprouts, Ready2Order and WebSupport [6].

## Sources
1. [LiveAgent pricing](https://www.liveagent.com/pricing/) — LiveAgent, accessed 2026-10-08
2. [AI credits](https://www.liveagent.com/features/ai-credits/) — LiveAgent, accessed 2026-10-08
3. [FlowHunt pricing](https://www.flowhunt.io/pricing/) — FlowHunt (Quality Unit), accessed 2026-10-08
4. [AI chatbot](https://www.liveagent.com/features/chatbot/) — LiveAgent, accessed 2026-10-08
5. [AI Autoresponder](https://www.liveagent.com/features/ai-autoresponder/) — LiveAgent, accessed 2026-10-08
6. [AI-powered help desk software](https://www.liveagent.com/ai-powered-software/) — LiveAgent, accessed 2026-10-08
7. [Integrations](https://www.liveagent.com/integrations/) — LiveAgent, accessed 2026-10-08
8. [Security and privacy policy](https://www.liveagent.com/security-privacy-policy/) — LiveAgent, accessed 2026-10-08
9. [GDPR](https://www.liveagent.com/gdpr/) — LiveAgent, accessed 2026-10-08
10. [Subprocessors](https://www.liveagent.com/gdpr/subprocessors/) — LiveAgent, accessed 2026-10-08
11. [Is LiveAgent SOC2 secured?](https://faq.liveagent.com/659879-Is-LiveAgent-SOC2-secured) — LiveAgent FAQ, accessed 2026-10-08
12. [Does LiveAgent have ISO 27001 certification?](https://faq.liveagent.com/998914-Does-LiveAgent-have-ISO-27001-certification) — LiveAgent FAQ, accessed 2026-10-08
13. [Does LiveAgent have HIPAA compliance?](https://faq.liveagent.com/048635-Does-LiveAgent-have-HIPAA-compliance) — LiveAgent FAQ, accessed 2026-10-08
14. [AI Chatbot for LiveAgent](https://www.flowhunt.io/integrations/liveagent/) — FlowHunt (Quality Unit), accessed 2026-10-08
15. [LiveAgent Reviews](https://www.g2.com/products/liveagent/reviews) — G2, accessed 2026-10-08
16. [LiveAgent Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) — Capterra, accessed 2026-10-08
17. [LiveAgent Software Pricing, Alternatives & More](https://www.capterra.com/p/102188/LiveAgent/) — Capterra, accessed 2026-10-08
18. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — GetApp, accessed 2026-10-08
19. [AI CX Agent Evaluations](https://www.g2.com/categories/ai-agents/agent-evaluations) — G2, accessed 2026-10-08