Freshdesk pricing
Every Freshdesk plan and AI price, and what a team really pays once the AI is switched on.
10 agents on Freshdesk Omni Pro:sticker $790→with AI on $1,325a month, 68% more
The short answer
A 10-agent team that wants both the Freddy AI Agent and Copilot needs Omni Pro: $790 a month in seats, $290 for Copilot and $245 for 500 AI sessions, for $1,325 a month 1. Omni Growth runs the AI agent for $535 a month for the same team but cannot add Copilot 1. Real AI costs run higher, since every conversation the AI touches uses a session, including ones it hands to a human, and unused sessions do not carry over 1,4.
- Pricing model. per agent.
- Paid plans from. $19 per agent a month, billed annually (Freshdesk Growth) 2
- Free trial. 14 days
- Monthly billing. Available
Plans
| Plan | Billed annually | Billed monthly | Includes |
|---|---|---|---|
| Freshdesk Growth2,3 | $19 per agent a month | $23 per agent a month | Email, Facebook and basic web chat; Email AI Agent; 500 one-time AI sessions |
| Freshdesk Pro2 | $55 per agent a month | $66 per agent a month | Adds multiple SLA policies and community forums; Copilot add-on available |
| Freshdesk Enterprise2 | $89 per agent a month | $107 per agent a month | Adds skill-based routing and Freddy AI Insights |
| Freshdesk Omni Growth1,3 | $29 per agent a month | $35 per agent a month | Email, live chat, WhatsApp, Facebook and Instagram; AI Agent Studio; 500 one-time AI sessions; 1,200 MCP actions a year |
| Freshdesk Omni Pro1 | $79 per agent a month | $95 per agent a month | Adds multiple SLA policies, bring-your-own channel and telephony, 6,000 MCP actions a year; Copilot add-on available |
| Freshdesk Omni Enterprise1 | $119 per agent a month | $143 per agent a month | Adds skill-based routing, Freddy AI Insights, sandbox, audit logs and 12,000 MCP actions a year |
AI prices
| Product | Type | Price | Includes |
|---|---|---|---|
| Freddy AI Agent sessions1,4 | AI agent | $49 per 100 sessions | 500 free sessions once per account; a chat session covers 24 hours and an email session 72 hours |
| Freddy AI Copilot1 | Agent assist | $29 per agent a month billed annually, $35 billed monthly | Reply drafts, summaries, live translation, sentiment and similar-ticket suggestions; Pro and Enterprise only |
| Freddy AI Insights1 | Other | Included in Enterprise | Proactive insights with root cause analysis and conversational reporting |
| MCP actions1 | Other | $15 per 1,000 actions | 1,200 a year included on Growth, 6,000 on Pro and 12,000 on Enterprise |
The real bill at three team sizes
Freshdesk Omni Pro, billed annually, with agent assist for every agent. Each agent handles 250 conversations a month and the AI agent resolves 20% of them. Freshdesk Omni Pro is the cheapest plan with live chat and the Freddy AI Agent that can also add Freddy AI Copilot; Omni Growth has the AI agent but no Copilot. The 500 free sessions are a one-time offer, so none are counted monthly, and sessions are charged for every AI conversation, not only resolved ones.
3 agents
$422 /mo
$141 per agent · 750 conversations, 150 by AI
- Plan and seats
- $237
- Agent assist
- $87
- AI agent
- $98
10 agents
$1,325 /mo
$133 per agent · 2,500 conversations, 500 by AI
- Plan and seats
- $790
- Agent assist
- $290
- AI agent
- $245
25 agents
$3,337 /mo
$133 per agent · 6,250 conversations, 1,250 by AI
- Plan and seats
- $1,975
- Agent assist
- $725
- AI agent
- $637
Try your own numbers in the true-cost calculator. Taxes, phone minutes and one-off onboarding fees are not included.
Grade
B Freshdesk gets a B (79/100) overall, with 3/5 for true cost and 5/5 for price transparency. Read the full review.