Front pricing
Every Front plan and AI price, and what a team really pays once the AI is switched on.
10 agents on Professional:sticker $650→with AI on $1,295a month, 99% more
The short answer
A 10-agent team with email and chat must use Professional, since Starter allows one channel type 1. With Copilot for everyone and 500 Autopilot resolutions, that is 10 × $65 + 10 × $20 + 500 × $0.89 = $1,295 a month, billed annually 1,2. Autopilot also charges $0.05 or $0.39 for conversations it triages or hands off, so letting it touch the other 2,000 conversations adds $100 to $780 2. Monthly billing costs $85 per seat on Professional, volume discounts require prepaid commitments, native WhatsApp costs Meta's fees plus 20%, and contracts over $25k must buy onboarding 1,2.
- Pricing model. per agent.
- Paid plans from. $25 per seat a month, billed annually (Starter, up to 10 seats, one channel type) 1
- Free trial. 14 days
- Monthly billing. Available
- Minimums and fees. One-license minimum on Starter and Professional; Enterprise is annual-only, and contracts over $25k must buy an onboarding package 1,8
Plans
| Plan | Billed annually | Billed monthly | Includes |
|---|---|---|---|
| Starter1 | $25 per seat a month | $35 per seat a month | Up to 10 seats; one channel type (email, Front Chat or SMS); up to 10 rules; 1 workspace; basic knowledge base with up to 1,000 articles |
| Professional1 | $65 per seat a month | $85 per seat a month | Up to 50 seats; omnichannel; macros and up to 20 rules; up to 5 workspaces; SLA rules; load balancing; SSO and SCIM; up to 2 knowledge bases |
| Enterprise1 | $105 per seat a month | — | Annual only; unlimited rules and smart rules; Copilot, Smart QA and Smart CSAT included; up to 50 multi-language knowledge bases; custom roles |
AI prices
| Product | Type | Price | Includes |
|---|---|---|---|
| Autopilot1,2 | AI agent | $0.89 per resolution, $0.39 per handoff, $0.05 per triage | Charged once per conversation at the highest outcome; pay-as-you-go, invoiced monthly; add-on on every plan; 30-day trial with up to 1,000 resolutions |
| Copilot1,4 | Agent assist | $20 per seat a month on Starter and Professional; included in Enterprise | Drafts replies, summarizes and answers questions from conversations, help content, the web and connected tools |
| Compose, Translate and Summarize1 | Agent assist | Included on every plan | Up to 200 uses of each per teammate a day |
| Compass5,6 | Other | No extra fee | Scores every AI agent conversation and suggests fixes; scoring Autopilot needs the Autopilot add-on |
| Smart QA and Smart CSAT1 | Other | Included in Enterprise; add-on price not published | AI-scored QA and inferred CSAT without surveys |
The real bill at three team sizes
Professional, billed annually, with agent assist for every agent. Each agent handles 250 conversations a month and the AI agent resolves 20% of them. Professional is the cheapest plan with both email and Front Chat (Starter allows one channel type), and it can add Autopilot and Copilot ($20 per seat). A resolution is a conversation with no teammate reply within 72 hours on email or 24 hours on chat-style channels; triage ($0.05) and handoff ($0.39) charges on conversations Autopilot touches but does not resolve are left out.
3 agents
$389 /mo
$130 per agent · 750 conversations, 150 by AI
- Plan and seats
- $195
- Agent assist
- $60
- AI agent
- $134
10 agents
$1,295 /mo
$130 per agent · 2,500 conversations, 500 by AI
- Plan and seats
- $650
- Agent assist
- $200
- AI agent
- $445
25 agents
$3,238 /mo
$130 per agent · 6,250 conversations, 1,250 by AI
- Plan and seats
- $1,625
- Agent assist
- $500
- AI agent
- $1,113
Try your own numbers in the true-cost calculator. Taxes, phone minutes and one-off onboarding fees are not included.
Grade
B Front gets a B (78/100) overall, with 3/5 for true cost and 4/5 for price transparency. Read the full review.