Gorgias pricing
Every Gorgias plan and AI price, and what a team really pays once the AI is switched on.
10 agents on Basic, Pro or Advanced with AI Agent (tier set by ticket volume):sticker $651→with AI on $1,116a month, 71% more
The short answer
For 10 agents handling 2,500 tickets a month with 500 AI resolutions, the cheapest route is Pro with the AI bundle plus overage: $300 + 500 × $0.36 for tickets and $171 + 310 × $1.50 for AI, $1,116 a month billed annually 1. Moving up to Advanced with the AI bundle costs $1,227 1. Monthly billing costs more ($90, $550 and $1,430 a month for Basic, Pro and Advanced with AI), voice and SMS are extra add-ons with no published price, and busy months push both meters up at once 1.
Plans
| Plan | Billed annually | Billed monthly | Includes |
|---|---|---|---|
| Starter1 | — | $10 a month | 50 tickets a month, $0.40 per extra ticket, 3 user seats; AI Agent bundle adds $30 a month for 30 interactions |
| Basic1 | $50 a month | $60 a month | 300 tickets a month, $0.40 per extra ticket, 500 user seats; AI Agent bundle adds $27 a month annual ($30 monthly) for 30 interactions |
| Pro1 | $300 a month | $360 a month | 2,000 tickets a month, $0.36 per extra ticket, revenue analytics, 1:1 onboarding; AI Agent bundle adds $171 a month annual ($190 monthly) for 190 interactions |
| Advanced1 | $750 a month | $900 a month | 5,000 tickets a month, $0.36 per extra ticket, dedicated support, sold through sales; AI Agent bundle adds $477 a month annual ($530 monthly) for 530 interactions |
| Enterprise1 | Quote | Quote | Over 5,000 conversations a month, SAML SSO, audit logs, custom DPA, dedicated CSM |
AI prices
| Product | Type | Price | Includes |
|---|---|---|---|
| AI Agent1,3,4 | AI agent | $0.90 per automated interaction on annual plans, $1.00 on monthly; $1.50 per interaction beyond the plan allowance | 30, 190 or 530 interactions a month depending on plan; each automated interaction also counts as a billable ticket; if a human replies within 72 hours only the ticket is charged |
| AI ticket summaries8 | Agent assist | Included with every helpdesk plan | Summarize button on tickets with 3+ messages and an automatic summary when a ticket closes |
The real bill at three team sizes
Basic, Pro or Advanced with AI Agent (tier set by ticket volume), billed annually, with agent assist for every agent. Each agent handles 250 conversations a month and the AI agent resolves 20% of them. Each tier is the annual helpdesk plan plus its AI Agent bundle (Basic $50 + $27, Pro $300 + $171, Advanced $750 + $477), with that tier's ticket overage and AI allowance (30, 190 or 530 interactions); the bill takes whichever tier is cheapest in total, including overage. Every tier includes email, chat, AI Agent and AI ticket summaries for agents; Starter is left out because it is monthly-only with 3 user seats. AI-resolved conversations are also billable tickets, and extra AI interactions cost $1.50.
3 agents
$437 /mo
$146 per agent · 750 conversations, 150 by AI
- Plan and volume
- $257
- Agent assist
- $0
- AI agent
- $180
- Agent assist is included in the plan.
- Basic + AI Agent, 300 tickets included, plus overage on 450 (cheaper than the next tier).
- 30 AI resolutions included.
10 agents
$1,116 /mo
$112 per agent · 2,500 conversations, 500 by AI
- Plan and volume
- $651
- Agent assist
- $0
- AI agent
- $465
- Agent assist is included in the plan.
- Pro + AI Agent, 2,000 tickets included, plus overage on 500 (cheaper than the next tier).
- 190 AI resolutions included.
25 agents
$2,757 /mo
$110 per agent · 6,250 conversations, 1,250 by AI
- Plan and volume
- $1,677
- Agent assist
- $0
- AI agent
- $1,080
- Agent assist is included in the plan.
- Advanced + AI Agent, 5,000 tickets included, plus overage on 1,250.
- 530 AI resolutions included.
Try your own numbers in the true-cost calculator. Taxes, phone minutes and one-off onboarding fees are not included.
Grade
B Gorgias gets a B (75/100) overall, with 3/5 for true cost and 5/5 for price transparency. Read the full review.