Intercom pricing
Every Intercom plan and AI price, and what a team really pays once the AI is switched on.
10 agents on Essential:sticker $290→with AI on $1,075a month, 271% more
The short answer
A 10-agent team on Essential, with Copilot for everyone and 500 Fin outcomes a month, pays about $1,075 a month, or $107.50 per agent 1,5. Seats cost $29, $85 or $132 a month billed annually, or $39, $99 or $139 month to month 1. The bill moves with Fin: every assumed resolution and every successful Procedure handoff costs $0.99 3. WhatsApp, SMS, phone and email campaigns are billed by usage on top, Fin Voice is custom-priced, and the Pro add-on with Operator starts at $100 a month 1,2. Teams that need SLAs or skill-based routing must pay for Expert seats 1,9.
Plans
| Plan | Billed annually | Billed monthly | Includes |
|---|---|---|---|
| Essential1 | $29 per seat a month | $39 per seat a month | Fin AI Agent, Messenger live chat, email, shared inbox and ticketing, pre-built reports, public help center |
| Advanced1 | $85 per seat a month | $99 per seat a month | Adds multiple team inboxes, Workflows automation builder, round robin assignment, private and multilingual help center, 20 free Lite seats |
| Expert1,9,10 | $132 per seat a month | $139 per seat a month | Adds SLAs, balanced assignment and skill-based routing, SSO, HIPAA support, multibrand Messenger and help center, 50 free Lite seats |
AI prices
| Product | Type | Price | Includes |
|---|---|---|---|
| Fin AI Agent1,2,3 | AI agent | $0.99 per outcome | At most one charge per conversation for a resolution or a successful Procedure handoff; escalations and failed Procedures are free; Fin Voice is custom-priced |
| Copilot5,6 | Agent assist | $29 per agent a month billed annually, $35 billed monthly | 10 free Copilot conversations per agent a month; unlimited use drafts replies and summaries from the help center, internal docs and past conversations |
| Pro add-on1 | Other | From $100 a month | Operator agent for customer operations, analysis of 500 conversations a month and 6,000 credits; extra credits $0.01 each |
The real bill at three team sizes
Essential, billed annually, with agent assist for every agent. Each agent handles 250 conversations a month and the AI agent resolves 20% of them. Essential is the cheapest plan with email, Messenger live chat and Fin, so it is used at every team size; SLAs and skill-based routing need Expert. Fin bills per outcome, so the 500 AI-resolved conversations count as 500 outcomes; Procedure handoffs would add more, and Copilot's 10 free conversations per agent are ignored.
3 agents
$323 /mo
$108 per agent · 750 conversations, 150 by AI
- Plan and seats
- $87
- Agent assist
- $87
- AI agent
- $149
10 agents
$1,075 /mo
$108 per agent · 2,500 conversations, 500 by AI
- Plan and seats
- $290
- Agent assist
- $290
- AI agent
- $495
25 agents
$2,688 /mo
$108 per agent · 6,250 conversations, 1,250 by AI
- Plan and seats
- $725
- Agent assist
- $725
- AI agent
- $1,238
Try your own numbers in the true-cost calculator. Taxes, phone minutes and one-off onboarding fees are not included.
Grade
B+ Intercom gets a B+ (83/100) overall, with 3/5 for true cost and 4/5 for price transparency. Read the full review.