LiveAgent pricing
Every LiveAgent plan and AI price, and what a team really pays once the AI is switched on.
10 agents on Small business:sticker $150→with AI on $150a month, 0% more
The short answer
A 10-agent team on Small business pays $150 a month billed annually, or $190 month to month 1. That plan covers 3 email accounts, 2 chat buttons and 1 knowledge base; SLAs and the call center need Medium at $29 per agent, and Facebook, X, Viber and WhatsApp cost $39 a month each below Large 1. Extra knowledge bases are $19 a month each 1. AI comes on top through a FlowHunt subscription priced only in euros, starting at €50 a month for 50 credits 3. There are no contracts, and extra seats added mid-term are billed at the same rate 1.
- Pricing model. per agent.
- Paid plans from. $15 per agent a month, billed annually, or $19 month to month (Small business) 1
- Free trial. 30 days
- Monthly billing. Available
Plans
| Plan | Billed annually | Billed monthly | Includes |
|---|---|---|---|
| Small business1 | $15 per agent a month | $19 per agent a month | Ticketing, live chat (2 chat buttons), 3 email accounts, 1 knowledge base, customer portal, 50 event rules, AI features through FlowHunt |
| Medium business1 | $29 per agent a month | $35 per agent a month | Adds call center and IVR, 5 SLA rules, 30 time rules, reports, SSO, custom roles, 10 email accounts, 5 chat buttons |
| Large business1 | $49 per agent a month | $59 per agent a month | Adds Facebook, Instagram, X, Viber, Telegram and WhatsApp (5 numbers), 150 email accounts, 50 chat buttons, 2 knowledge bases, audit log, time tracking |
| Enterprise1 | $69 per agent a month | $85 per agent a month | Adds 500 email accounts, 100 chat buttons, 10 knowledge bases, 20 WhatsApp numbers, account manager, priority support, branding removal; sold through a demo call |
AI prices
| Product | Type | Price | Includes |
|---|---|---|---|
| AI Chatbot and AI Autoresponder (FlowHunt)2,3,4,5 | AI agent | Billed in FlowHunt credits: €50 a month for 50 credits, €120 for 120, €500 for 500; no USD price published | Chatbot answers on live chat from your knowledge sources and hands off to agents; Autoresponder answers tickets and can close them through rules; LiveAgent adds no fee |
| AI Answer Assistant and ticket AI1,2 | Agent assist | Billed in FlowHunt credits from the same subscription | Drafts and refines replies; ticket summaries, triage, tagging and spam filtering |
The real bill at three team sizes
Small business, billed annually, with agent assist for every agent. Each agent handles 250 conversations a month and the AI agent resolves 20% of them. Small business is the cheapest plan with email, live chat and the AI Chatbot. Every AI feature needs a FlowHunt credit subscription priced only in euros (from €50 a month for 50 credits) with variable credit use per conversation, so no USD AI price exists and the bill leaves AI and assist out.
3 agents
$45 /mo
$15 per agent · 750 conversations, 150 by AI
- Plan and seats
- $45
- Agent assist
- $0
- AI agent
- $0
- Agent assist has no public price, so it is not in the total.
- The AI agent's price is not public, so it is not in the total.
10 agents
$150 /mo
$15 per agent · 2,500 conversations, 500 by AI
- Plan and seats
- $150
- Agent assist
- $0
- AI agent
- $0
- Agent assist has no public price, so it is not in the total.
- The AI agent's price is not public, so it is not in the total.
25 agents
$375 /mo
$15 per agent · 6,250 conversations, 1,250 by AI
- Plan and seats
- $375
- Agent assist
- $0
- AI agent
- $0
- Agent assist has no public price, so it is not in the total.
- The AI agent's price is not public, so it is not in the total.
Try your own numbers in the true-cost calculator. Taxes, phone minutes and one-off onboarding fees are not included.
Grade
C+ LiveAgent gets a C+ (68/100) overall, with 3/5 for true cost and 4/5 for price transparency. Read the full review.