Zendesk pricing
Every Zendesk plan and AI price, and what a team really pays once the AI is switched on.
10 agents on Suite Professional:sticker $1,150→with AI on $2,250a month, 96% more
The short answer
A 10-agent team that wants both AI agents and Copilot needs Suite Professional: $1,150 a month in seats, $500 for Copilot, and $600 for the 400 resolutions past the allowance at the committed rate, for $2,250 a month 1. Suite Team runs AI agents for less, $1,225 a month for the same team, but cannot add Copilot 1. Overage is billed monthly whatever your contract term, and you can pause AI agents instead of paying it 3.
- Pricing model. per agent.
- Paid plans from. $19 per agent a month, billed annually (Support Team) 1
- Free trial. 14 days
- Monthly billing. Available
Plans
| Plan | Billed annually | Billed monthly | Includes |
|---|---|---|---|
| Support Team1 | $19 per agent a month | $25 per agent a month | Email ticketing; AI agents with 5 automated resolutions per agent a month |
| Suite Team1 | $55 per agent a month | $69 per agent a month | Email, messaging, live chat and voice; AI agents with 5 automated resolutions per agent a month; 1 help center |
| Suite Professional1 | $115 per agent a month | $149 per agent a month | Adds SLAs, skills-based routing, IVR, up to 5 help centers, up to 100 light agents and 10 automated resolutions per agent a month; Copilot add-on available |
| Suite Enterprise + Copilot1 | Not published | Not published | Sales-assisted; adds intelligent triage, auto assist and generative AI for voice |
AI prices
| Product | Type | Price | Includes |
|---|---|---|---|
| AI agents (automated resolutions)1,4 | AI agent | $1.50 per automated resolution committed, $2.00 pay as you go | 5 resolutions per agent a month on Team plans and 10 on Suite Professional; only Verified resolutions are billed |
| Copilot1 | Agent assist | $50 per agent a month, paid yearly | Unlimited auto assist, suggestions and writing tools; Suite Professional and higher only |
| Action credits1 | Other | $200 per 100,000 actions per subscription term | Extra action credits on top of those included with every plan |
The real bill at three team sizes
Suite Professional, billed annually, with agent assist for every agent. Each agent handles 250 conversations a month and the AI agent resolves 20% of them. Suite Professional is the cheapest plan that runs AI agents and can add Copilot; Suite Team has AI agents but cannot buy Copilot. Uses the pricing page's 10 included resolutions per agent on Professional and the $1.50 committed rate ($2.00 pay as you go); the help center instead describes a dollar allowance, and only Verified resolutions are billed.
3 agents
$675 /mo
$225 per agent · 750 conversations, 150 by AI
- Plan and seats
- $345
- Agent assist
- $150
- AI agent
- $180
- 30 AI resolutions included.
10 agents
$2,250 /mo
$225 per agent · 2,500 conversations, 500 by AI
- Plan and seats
- $1,150
- Agent assist
- $500
- AI agent
- $600
- 100 AI resolutions included.
25 agents
$5,625 /mo
$225 per agent · 6,250 conversations, 1,250 by AI
- Plan and seats
- $2,875
- Agent assist
- $1,250
- AI agent
- $1,500
- 250 AI resolutions included.
Try your own numbers in the true-cost calculator. Taxes, phone minutes and one-off onboarding fees are not included.
Grade
C+ Zendesk gets a C+ (69/100) overall, with 1/5 for true cost and 4/5 for price transparency. Read the full review.