Zoho Desk pricing
Every Zoho Desk plan and AI price, and what a team really pays once the AI is switched on.
10 agents on Enterprise:sticker $400→with AI on $400a month, 0% more
The short answer
Zoho Desk is cheap at list price. Standard is $14 per user a month on annual billing and $20 month to month; Professional is $23 and $35; Enterprise is $40 and $50 1. The bill here uses Enterprise, the only plan with Zoho Desk's own AI agents, so a 10-agent team pays $400 a month before any AI agent usage, which has no published rate 2,5. Light agents cost $6 a month, Enterprise includes 50 free, and WhatsApp adds its own usage charges 1,2. Zoho also publishes euro and pound prices: Enterprise is €40 or £35 per user a month on annual billing 1.
Plans
| Plan | Billed annually | Billed monthly | Includes |
|---|---|---|---|
| Express1,2 | $7 per user a month | $9 per user a month | Up to 5 users; 2 email channels, social, web forms, workflows, Zia Agent Studio with 30M free tokens a month, bring-your-own-key generative AI |
| Standard1,2 | $14 per user a month | $20 per user a month | Unlimited users; live chat and WhatsApp (1 channel each), knowledge base, community forum, Answer bot, 4 SLAs, 5 workflow rules per module |
| Professional1,2 | $23 per user a month | $35 per user a month | Telephony integrations, native Zia generative AI, Blueprints, round-robin assignment, 10 SLAs per department, help center in 40+ languages |
| Enterprise1,2 | $40 per user a month | $50 per user a month | Pre-built Zoho Desk AI agents, Zoho SalesIQ live chat, chatbots on messaging channels, skill-based assignment, multi-level IVR, 20 SLAs per department, 50 free light agents |
AI prices
| Product | Type | Price | Includes |
|---|---|---|---|
| Zia Agents (Support Specialist)2,5 | AI agent | Not published; uses Zia Agent credits with no published rate per reply | Drafts knowledge-base replies to email tickets and hands back to a human when no article fits; Enterprise, on request, US and India data centers |
| Answer bot2,3 | AI agent | Included in Standard, Professional and Enterprise | Replies to customers from knowledge base articles on the website and messaging channels; 30 languages |
| Zia generative AI2,3 | Agent assist | Included natively in Professional and Enterprise; bring your own OpenAI key on Express and Standard | Ticket summaries, sentiment, reply assistance from the knowledge base, writing help, article generation |
| Zia Agent Studio2,7 | Other | 30M free tokens a month on Zoho-hosted standard models, then $1.00 per 1M tokens (1 USD = 1,000 AI credits) | Build and deploy custom AI agents across Zoho apps; your own model keys at no platform fee |
The real bill at three team sizes
Enterprise, billed annually, with agent assist for every agent. Each agent handles 250 conversations a month and the AI agent resolves 20% of them. Enterprise is the cheapest plan with Zoho Desk's own AI agents (Standard has live chat and Answer bot but not the agents), and native Zia assist is included on it. The agents draw on Zia Agent credits that Zoho grants but never prices per reply, so the AI agent is unpriced and cannot be converted to USD per resolution.
3 agents
$120 /mo
$40 per agent · 750 conversations, 150 by AI
- Plan and seats
- $120
- Agent assist
- $0
- AI agent
- $0
- Agent assist is included in the plan.
- The AI agent's price is not public, so it is not in the total.
10 agents
$400 /mo
$40 per agent · 2,500 conversations, 500 by AI
- Plan and seats
- $400
- Agent assist
- $0
- AI agent
- $0
- Agent assist is included in the plan.
- The AI agent's price is not public, so it is not in the total.
25 agents
$1,000 /mo
$40 per agent · 6,250 conversations, 1,250 by AI
- Plan and seats
- $1,000
- Agent assist
- $0
- AI agent
- $0
- Agent assist is included in the plan.
- The AI agent's price is not public, so it is not in the total.
Try your own numbers in the true-cost calculator. Taxes, phone minutes and one-off onboarding fees are not included.
Grade
B− Zoho Desk gets a B− (71/100) overall, with 3/5 for true cost and 3/5 for price transparency. Read the full review.