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HubSpot Service Hub pricing
Every HubSpot Service Hub plan and AI price, and what a team really pays once the AI is switched on.
10 agents on Service Hub Professional:sticker $900→with AI on $1,120a month, 24% more
The short answer
A 10-agent team on Professional pays $900 a month in seats plus $220 for Customer Agent, once 500 AI resolutions run past the 60 covered by included credits: $1,120 a month 1,2. Add the one-time $1,500 onboarding fee in year one. Paying monthly on Professional costs $100 a seat and still needs an annual commitment 1. Enterprise is $150 a seat, billed annually, with a $3,500 onboarding fee 1,2. Starter is $7 a seat on annual billing or $20 month to month, but it has no Customer Agent 1,4. Extra credits cost $10 per 1,000-credit pack or $0.010 each pay-as-you-go 2.
- Pricing model. per agent.
- Paid plans from. $7 per seat a month, billed annually (Starter) 1
- Free plan. Up to 2 users 1
- Monthly billing. Available
- Minimums and fees. No seat minimums; Professional and Enterprise require an annual commitment and a one-time onboarding fee of $1,500 (Professional) or $3,500 (Enterprise) 1,2
Plans
| Plan | Billed annually | Billed monthly | Includes |
|---|---|---|---|
| Free1 | $0 | $0 | Up to 2 users; live chat with HubSpot branding, 3 snippets, 3 email templates |
| Starter1,2 | $7 per seat a month | $20 per seat a month | 500 HubSpot Credits a month, live chat without branding, ticket pipelines, 1 HubSpot phone number, 500 calling minutes |
| Professional1,2 | $90 per seat a month | $100 per seat a month on an annual commitment | 3,000 credits a month, Customer Agent, help desk workspace, 1 knowledge base with 2,000 articles, WhatsApp up to 1,000 messages a month, SLAs, 300 workflows, 3,000 calling minutes; $1,500 onboarding |
| Enterprise1,2 | $150 per seat a month | Billed annually only | 5,000 credits a month, 100 knowledge bases with 10,000 articles, 5 phone numbers, 12,000 calling minutes, 1,000 workflows, conditional SLAs; $3,500 onboarding |
AI prices
| Product | Type | Price | Includes |
|---|---|---|---|
| Customer Agent2,3,4 | AI agent | $0.50 per resolved conversation (50 credits at $0.010); voice $0.50 per minute (beta) | Chat, email, forms, WhatsApp, Facebook Messenger and inbound calls; API actions; batch testing; Professional and Enterprise only |
| Breeze Assistant2 | Agent assist | Included; listed among HubSpot's free tools with no credit rate | AI assistant available throughout HubSpot |
| Reply recommendations1,2 | Agent assist | Included in Professional and Enterprise | AI reply drafts for reps in the help desk |
| HubSpot Credits2 | Other | $0.010 per credit pay-as-you-go, or $10 per 1,000-credit capacity pack | 500, 3,000 or 5,000 credits a month on Starter, Professional or Enterprise; reset monthly, no rollover |
The real bill at three team sizes
Service Hub Professional, billed annually, with agent assist for every agent. Each agent handles 250 conversations a month and the AI agent resolves 20% of them. Professional is the cheapest plan with Customer Agent; $90 is the pay-annually seat price. Customer Agent uses 50 credits per resolved conversation at $0.010 a credit (50 × $0.010 = $0.50), and Professional's 3,000 monthly credits cover 3,000 ÷ 50 = 60 resolutions; the one-time $1,500 onboarding fee is not in the monthly bill.
3 agents
$315 /mo
$105 per agent · 750 conversations, 150 by AI
- Plan and seats
- $270
- Agent assist
- $0
- AI agent
- $45
- Agent assist is included in the plan.
- 60 AI resolutions included.
10 agents
$1,120 /mo
$112 per agent · 2,500 conversations, 500 by AI
- Plan and seats
- $900
- Agent assist
- $0
- AI agent
- $220
- Agent assist is included in the plan.
- 60 AI resolutions included.
25 agents
$2,845 /mo
$114 per agent · 6,250 conversations, 1,250 by AI
- Plan and seats
- $2,250
- Agent assist
- $0
- AI agent
- $595
- Agent assist is included in the plan.
- 60 AI resolutions included.
Try your own numbers in the true-cost calculator. Taxes, phone minutes and one-off onboarding fees are not included.
Grade
B HubSpot Service Hub gets a B (79/100) overall, with 3/5 for true cost and 4/5 for price transparency. Read the full review.