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Jira Service Management pricing
Every Jira Service Management plan and AI price, and what a team really pays once the AI is switched on.
10 agents on Service Collection Premium:sticker $479→with AI on $979a month, 104% more
The short answer
A 10-agent team on annual Premium pays $5,750 a year, about $479 a month, plus $1 for each AI resolution; at 500 resolutions a month that is about $979 a month 1,2. Standard is far cheaper at $2,500 a year for up to 10 agents and already includes the AI agent and Rovo assist, but it has no human live chat, WhatsApp or voice 1,3. Annual plans bill by agent tier, so 11 agents pay for the 11–15 tier, and monthly Premium costs $57.30 per agent for the first 15 agents 1. Usage meters for Rovo credits, automation steps and AI resolutions start billing on December 3, 2026, so set limits in Atlassian Administration 14.
- Pricing model. per agent.
- Paid plans from. $750 a year for up to 3 agents on Standard (about $20.83 per agent a month), or $25 per agent a month billed monthly 1
- Free plan. Up to 3 agents with 2GB storage 1
- Free trial. 14 days, extendable to 30
- Monthly billing. Available
- Minimums and fees. Annual plans are sold in agent tiers (for example 6–10 agents), so you pay for the top of your tier; Enterprise is annual-only and priced by quote 1
Plans
| Plan | Billed annually | Billed monthly | Includes |
|---|---|---|---|
| Free1,2 | $0 | $0 | Up to 3 agents, 2GB storage, email, portal and widget intake, 1,250 automation steps a month; no AI agent |
| Standard1,3 | $2,500 a year for 6–10 agents (about $20.83 per agent a month) | $25 per agent a month for agents 1–15, $18.75 for agents 16–100 | CSM AI agent on email and web chat, 250 Rovo credits and 3,000 automation steps per agent a month, 5,000 Assets objects; no human live chat |
| Premium1,3,6 | $5,750 a year for 6–10 agents (about $47.92 per agent a month) | $57.30 per agent a month for agents 1–15, $49.95 for agents 16–100 | Human live chat, WhatsApp and voice (beta), virtual service agent with 1,000 assisted conversations a month, 700 Rovo credits and 6,500 automation steps per agent a month, 99.9% uptime SLA |
| Enterprise1 | Contact sales | Not offered | 1,500 Rovo credits and 9,500 automation steps per agent a month, Atlassian Guard Standard, up to 150 sites |
AI prices
| Product | Type | Price | Includes |
|---|---|---|---|
| Customer Service Management AI agent2,11 | AI agent | $1.00 per AI agent resolution, no included allowance; free until December 3, 2026 | Answers on the support site, chat widget, email, WhatsApp and voice; read-only API actions and MCP tools; charged only when it resolves without a human |
| Virtual service agent1,2 | AI agent | 1,000 assisted conversations a month included on Premium and Enterprise, then from $0.30 each | Employee self-service support; counts matched and AI-resolved conversations |
| Rovo (Support Companion and summaries)12,13 | Agent assist | Included: 250, 700 or 1,500 Rovo credits per agent a month on Standard, Premium or Enterprise; extra credits $0.01 each ($10 per 1,000) | Summaries are free; Support Companion drafts customer updates and finds similar resolved cases; Rovo agents use 10 credits per use, or a variable amount for premium features |
| Voice (open beta)6 | Other | Phone numbers free during the open beta; post-beta pricing not published | Premium and Enterprise only; US, UK, Australia and Switzerland numbers; the AI agent can answer first |
The real bill at three team sizes
Service Collection Premium, billed annually, with agent assist for every agent. Each agent handles 250 conversations a month and the AI agent resolves 20% of them. Premium is the cheapest plan with human live chat; Standard has email and the CSM AI agent but no live chat, and Rovo assist (free summaries plus 700 credits per agent a month, extra at $0.01) is included on both. Seat is the annual 6–10 agent tier ($5,750 ÷ 12 ÷ 10); the 3-agent tier is $1,700 a year and 25 agents $13,600, so the per-seat formula slightly overstates those sizes, and AI resolutions are $1 each from the first one (billing starts December 3, 2026).
3 agents
$294 /mo
$98 per agent · 750 conversations, 150 by AI
- Plan and seats
- $144
- Agent assist
- $0
- AI agent
- $150
- Agent assist is included in the plan.
10 agents
$979 /mo
$98 per agent · 2,500 conversations, 500 by AI
- Plan and seats
- $479
- Agent assist
- $0
- AI agent
- $500
- Agent assist is included in the plan.
25 agents
$2,448 /mo
$98 per agent · 6,250 conversations, 1,250 by AI
- Plan and seats
- $1,198
- Agent assist
- $0
- AI agent
- $1,250
- Agent assist is included in the plan.
Try your own numbers in the true-cost calculator. Taxes, phone minutes and one-off onboarding fees are not included.
Grade
B+ Jira Service Management gets a B+ (80/100) overall, with 4/5 for true cost and 4/5 for price transparency. Read the full review.